Terms of Service

Astana POS is a cloud-based point-of-sale and business management software accessible via mobile app (Android) and web browser. The Services include the Astana POS application, Astana Hub (backoffice portal), associated APIs, and customer support — collectively referred to as “Services”.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time with reasonable notice. We will not be liable for any modification, suspension, or discontinuation where notice has been given.

To use the Services, you must register an account through the Astana Hub. You agree to:

• Provide accurate, complete, and up-to-date information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorised access to your account
• Be responsible for all activities that occur under your account

Accounts are for business use. You must be at least 18 years of age and authorised to enter into binding agreements on behalf of your business to register.

New accounts are entitled to a 30-day free trial with full access to subscribed modules. No credit card or upfront payment is required to start a trial.

At the end of the trial period, continued use of premium modules requires an active subscription. Trial data is preserved if you subscribe. We reserve the right to modify or end trial offers at any time for new registrations.

Subscription Plans: Subscriptions for the Astana POS software are available on a per-terminal basis.

• Monthly Plan: RM 79 per terminal, per month.
• Annual Plan: RM 790 per terminal, per year.

Available Modules: Features include Unlimited Sales History, Unlimited Employee Management, and Unlimited Inventory Management. Pricing is subject to change with 30 days' written notice.

Renewals: Subscriptions do not auto-renew, except for subscriptions made using a debit/credit card in the back office, which are subject to auto-debit. For manual renewals, our team will contact you prior to the expiry date. Non-renewal will result in the affected modules reverting to read-only access.

Refund Policy: We offer a 7-day money-back guarantee for the Astana POS software. To request a refund, you must submit a written notice within 7 days of your initial purchase. If a written notice is not provided within this 7-day period, the refund request will be considered invalid. Beyond this 7-day period, all payments are non-refundable except where required by Malaysian consumer protection law, or in the event of a significant service failure attributable solely to us.

You agree not to:

• Use the Services for any unlawful purpose or in violation of Malaysian law
• Attempt to gain unauthorised access to any part of the Services or other users' accounts
• Reverse-engineer, decompile, or attempt to extract the source code of our software
• Resell or sublicense access to the Services without our written consent
• Upload malicious code, conduct denial-of-service attacks, or interfere with the Services' integrity
• Use the Services to process data relating to illegal activities

We reserve the right to suspend or terminate accounts in breach of this section without notice.

You retain ownership of all business data you input into the Services (sales records, inventory, customer information). You grant us a limited licence to process this data solely to provide the Services.

We back up your data automatically to our cloud infrastructure. Upon account termination, you may request a data export within 30 days. After that period, we may permanently delete your data subject to any legal retention obligations.

Our handling of personal data is governed by our Privacy Policy.

Astana POS, Astana Biz, MCBIZ, and all associated logos, software, content, and documentation are the intellectual property of Astana Solutions (M) Sdn Bhd or its licensors, protected under Malaysian trademark and copyright law. Nothing in these Terms transfers any intellectual property rights to you.

You are granted a limited, non-exclusive, non-transferable licence to use the Services during the term of your subscription, solely for your internal business purposes.

We aim to maintain service availability of 99% uptime measured monthly, excluding scheduled maintenance. Scheduled maintenance will be communicated with at least 24 hours' notice where possible.

Customer support is provided via WhatsApp and email during business hours (Monday–Friday, 9am–6pm MYT). Response times are best-effort and not guaranteed under a formal SLA unless agreed separately.

The Services are provided “as is” and “as available” without warranty of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by Malaysian law.

To the maximum extent permitted by law, Astana Solutions (M) Sdn Bhd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of (or inability to use) the Services, including loss of profit, loss of data, or business interruption.

Our total aggregate liability to you for any claim arising under these Terms shall not exceed the total subscription fees paid by you in the three months immediately preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Astana Solutions (M) Sdn Bhd, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms; or (c) your violation of any third-party rights.

Either party may terminate the service relationship at any time:

• You may cancel your subscription by contacting us via WhatsApp or email. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your account immediately for breach of these Terms, non-payment, or where required by law, with written notice.

Upon termination, your right to access the Services ceases. Sections 6, 7, 10, 11, and 13 survive termination.

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, the parties submit to the exclusive jurisdiction of the courts of Malaysia.

We may revise these Terms from time to time. Material changes will be notified via in-app notice or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not agree to the revised Terms, you must stop using the Services before the effective date.

For questions or notices regarding these Terms: